Dedicated Service & Support Our clients are our #1 priority. Our service plans are design to provide round-the-clock support, ease of access, and continued dedication.
Service, Designed with You in Mind.
Rapid Response
Call, email, or text. Our support team is available to respond in as little as 10 minutes or less.
24/7 Access
Issues don’t follow a schedule. That’s why our team is available around-the-clock for remote troubleshooting.
Nights and Weekends
Can’t wait? We offer night and weekend on-site appointments for the most urgent issues.
System Monitoring
Avoid pesky disruptions. Let our team monitor the health of your system and detect issues proactively.
Commercial Service Pricing
| Support Level | Essentials Plus | Priority | Proactive | Signature |
|---|---|---|---|---|
| Option to involve Advanced Support immediately | ✓ | |||
| Proactive System Monitoring | ✓ | ✓ | ||
| Prioritized Appointment Scheduling | ✓ | ✓ | ✓ | |
| Nights + Weekends – On-site Appointments | ✓ | ✓ | ✓ | |
| Annual Tech Reviews | 1x | 2x | 2x | |
| Discount on Service Labor | ✓ | ✓ | ✓ | |
| Next Day On-site Support Available | ✓ | ✓ | ✓ | |
| Unlimited 24/7 Remote Support | ✓ | ✓ | ✓ | ✓ |
| Response time from Remote Support | 60 Min. | 30 Min. | 30 Min. | 10 Min. |
Desco Audio & Video offers comprehensive support after Installation. While we prefer not to service systems that were not originally installed by us, service requests will be considered on a case-by-case basis.
- Receive discounts on service labor when you select a support level of Priority or higher.
- Desco AV offers a separate Total Support plan that is based on system complexity and ongoing support needs. Reach out for more details.
A Professional and Efficient Support Team
Friendly & Effective
Remote Support
Fast & Reliable
On-Site Support
Residential Service Pricing
| Support Level | Essentials Plus | Priority | Proactive | Signature |
|---|---|---|---|---|
| Option to involve Advanced Support immediately | ✓ | |||
| Proactive System Monitoring | ✓ | ✓ | ||
| Prioritized Appointment Scheduling | ✓ | ✓ | ✓ | |
| Nights + Weekends – On-site Appointments | ✓ | ✓ | ✓ | |
| Annual Tech Reviews | 1x | 2x | 2x | |
| Discount on Service Labor | ✓ | ✓ | ✓ | |
| Next Day On-site Support Available | ✓ | ✓ | ✓ | |
| Unlimited 24/7 Remote Support | ✓ | ✓ | ✓ | ✓ |
| Response time from Remote Support | 60 Min. | 30 Min. | 30 Min. | 10 Min. |
Desco Audio & Video offers comprehensive support after Installation. While we prefer not to service systems that were not originally installed by us, service requests will be considered on a case-by-case basis.
- Receive discounts on service labor when you select a support level of Priority or higher.