Dedicated Service & Support Our clients are our #1 priority. Our service plans are design to provide round-the-clock support, ease of access, and continued dedication.
Service, Designed with You in Mind.
Rapid Response
Call, email, or text. Our support team is available to respond in as little as 10 minutes or less.
24/7 Access
Issues don’t follow a schedule. That’s why our team is available around-the-clock for remote troubleshooting.
Nights and Weekends
Can’t wait? We offer night and weekend on-site appointments for the most urgent issues.
System Monitoring
Avoid pesky disruptions. Let our team monitor the health of your system and detect issues proactively.
Commercial Service Plans
| Support Level | Essentials Plus | Priority | Proactive | Signature |
|---|---|---|---|---|
| Option to involve Advanced Support immediately | ✓ | |||
| Proactive System Monitoring | ✓ | ✓ | ||
| Prioritized Appointment Scheduling | ✓ | ✓ | ✓ | |
| Nights + Weekends – On-site Appointments | ✓ | ✓ | ✓ | |
| Annual Tech Reviews | 1x | 2x | 2x | |
| Discount on Service Labor | ✓ | ✓ | ✓ | |
| Next Day On-site Support Available | ✓ | ✓ | ✓ | |
| Unlimited 24/7 Remote Support | ✓ | ✓ | ✓ | ✓ |
| Response time from Remote Support | 60 Min. | 30 Min. | 30 Min. | 10 Min. |
Desco Audio & Video offers comprehensive support after Installation. While we prefer not to service systems that were not originally installed by us, service requests will be considered on a case-by-case basis.
- Receive discounts on service labor when you select a support level of Priority or higher.
- Desco AV offers a separate Total Support plan that is based on system complexity and ongoing support needs. Reach out for more details.
A Professional and Efficient Support Team
Friendly & Effective
Remote Support
Fast & Reliable
On-Site Support
Residential Service Plans
| Support Level | Essentials Plus | Priority | Proactive | Signature |
|---|---|---|---|---|
| Option to involve Advanced Support immediately | ✓ | |||
| Proactive System Monitoring | ✓ | ✓ | ||
| Prioritized Appointment Scheduling | ✓ | ✓ | ✓ | |
| Nights + Weekends – On-site Appointments | ✓ | ✓ | ✓ | |
| Annual Tech Reviews | 1x | 2x | 2x | |
| Discount on Service Labor | ✓ | ✓ | ✓ | |
| Next Day On-site Support Available | ✓ | ✓ | ✓ | |
| Unlimited 24/7 Remote Support | ✓ | ✓ | ✓ | ✓ |
| Response time from Remote Support | 60 Min. | 30 Min. | 30 Min. | 10 Min. |
Desco Audio & Video offers comprehensive support after Installation. While we prefer not to service systems that were not originally installed by us, service requests will be considered on a case-by-case basis.
- Receive discounts on service labor when you select a support level of Priority or higher.
Frequently Asked Questions — Security & Alarm Systems in Olympia, WA
What support does Desco Audio & Video offer after installation?
Desco Audio & Video offers comprehensive support after installation through four service plans for both residential and commercial clients: Essentials Plus, Priority, Proactive, and Signature. Every plan includes unlimited 24/7 remote support, and higher tiers add faster response times, labor discounts, on-site appointments, tech reviews, and proactive monitoring. To request service, call 360-943-1393, email sales@descoav.com, or contact Desco AV.
What is the difference between Desco AV's service plans?
Desco AV service plans differ by response time and included benefits. Essentials Plus includes unlimited 24/7 remote support with a 60-minute response. Priority adds a 30-minute response, service labor discounts, one tech review per year, next-day on-site support, and night and weekend appointments. Proactive adds proactive system monitoring and two tech reviews per year. Signature offers a 10-minute response and the option to involve advanced support immediately. Plans apply to both residential and commercial systems.
How quickly does Desco AV respond to a service request?
Desco AV's remote response time depends on your service plan: 60 minutes with Essentials Plus, 30 minutes with Priority and Proactive, and 10 minutes with Signature. Remote support is available 24/7 on every plan, so many issues with your smart home, home video, or commercial system can be resolved without a site visit. When on-site help is needed, next-day appointments are available on Priority plans and above.
Does Desco AV offer on-site service on nights and weekends?
Yes. Night and weekend on-site appointments are included with the Priority, Proactive, and Signature service plans, which is ideal for businesses that can't afford downtime during working hours or homeowners with busy schedules. Standard office hours are Monday through Friday, 9:00 AM to 5:00 PM, and evening or weekend appointments can also be arranged by request. Contact the team to schedule service.
Will Desco AV service a system it did not install?
Desco AV prefers to service systems it originally installed, but requests to support systems installed by others are considered on a case-by-case basis. If your current audio, video, or smart home system needs help, contact Desco AV with details about your equipment. In some cases, the team may recommend an evaluation or upgrade through our design and installation process to bring the system up to a supportable standard.
What is proactive system monitoring, and which plans include it?
Proactive system monitoring is a service that watches the health of your AV, network, and control equipment so issues can be detected and addressed before they disrupt your home or business. It is included with Desco AV's Proactive and Signature plans, along with two tech reviews per year. Because monitoring relies on a stable connection, a professionally designed home network helps get the most out of this service. Compare all plans on the support page.